Refund Policy

Please read our refund policy carefully to understand your rights and our obligations regarding refunds.

Refund Eligibility

Unused Tokens: Refunds are only available for unused tokens. If you have purchased tokens and not utilized them for any service, you are eligible for a refund.
Service Cancellation: If you decide to cancel your subscription to our services within the first 30 days of purchase and have not used any tokens, you are eligible for a refund.

Non-Refundable Conditions

Used Tokens: Tokens that have been used to access any of our services are non-refundable.
Service Fee: The service fee for any service is non-refundable.
Expired Tokens: Tokens that have expired according to our token validity policy are non-refundable.

Refund Process

Request SubmissionTo initiate a refund, please contact our customer support team at [email protected] with your purchase details and reason for the refund.
Processing TimeOnce your request is received and verified, we will process your refund within 5-7 working days.

Refund Credit

The refunded amount will be credited to your original payment method. Please note that the actual time for the refund to appear in your account may vary depending on your bank or payment provider.

Important Notes

Refunds will be processed in the same currency used for the purchase. Any promotional or bonus tokens received during special offers or discounts are non-refundable. JoPilot reserves the right to modify or update this refund policy at any time. Changes will be posted on our website, and it is your responsibility to review this policy periodically. For any questions or concerns about our refund policy, please contact us at [email protected]. We are here to help!